Urban movers terms & conditions for moving/removals below. If you have any queries please either phone us on 0211428712 or email us on Urbanmovers.nz@gmail.com

Our Quotation

We are able to provide estimates based on the information that you provide to us. Please ensure that you are accurate with your information (including access conditions at both pickup and delivery addresses.There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work.Please be aware that we complete multiple moves for customers each day. Inaccurate information such as the true size of your job can affect the next family or client scheduled in after you. Our Quotation is valid for seven days from the date of issue. Unless mention in Quotation, additional charges will apply in the following circumstmaces -if move does not started within 7 days of acceptance.

Movers Safety

It is the responsibility of the customer to ensure our movers are working in a clean and safe environment.Verbal or abusive behvaiour strictly not be tolerated We reserve the right to decline to commence and/or complete a move if, our staff doest not feel work environment unhygienic and/or unsafe and if there is wrong information provided at the time of booking/quote by the customer.

Toll Charges

There will be an extra charge when passing through Any Toll way and the customer will be charged for the same.(unless otherwise stated in writing).

Delays and Claim Limits for Goods

Down time occurring as a result of delays caused by circumstances outside of the control of Urban movers is charged at the same rate as the labour rate for your move(e.g settlement delays, road construction.Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc). We do endeavour to time our arrival to minimise any delays. Customer must report any damage or loss during move to us in writing before the movers leave your premises.

The time limit for claim is 7 days from the date of actual move. No claim are accepted after the expiry of the said 7 days from the date of actual move.

In situations where the truck is left unattended we will not be held liable for any thefts by third parties (as this is beyond our control). Such example would be our staff loading or unloading in a multi-level apartment or office building, or if the truck does not have driveway access and is left on the road.

In cases where your load or unload location might be considered a security risk, we suggest that the client has someone wait with the truck.

If the truck receives a parking infringement (ticket) during the course of completing your move, the cost will be passed on to the client.

Goods Not Be Suitable for Removal

The following items must not be submitted for removal and under no circumstances be moved by us unless is agreed by customer in writing before the relocatio. The items listed below.


If you postpone or cancel the move must notify in writing(email) no less than 48 hours or we reserve the right to charge You reasonable postponement or cancellation fee .Any cancellation to confirm bookings within 5 days may incur a cancellation fee.

If more than seven working days before move due to start : no charge. Any cancellation on day of work or after work commences up to 100% fee will be charged.Charge a late payment fee of $50.00 on all amounts paid after the due date.We reserve the right to impose penalty charges and/or collection costs for unpaid or overdue accounts. Payment can be made by:

Cash – on completion of job or in our office following your move Credit card – a merchant fee based on 3.5% of the invoice amount will be added

Carrier Liability for Loss and Damage

All goods are packed and moved at Owner’s Risk (as per the Contract and Commercial Law Act 2017, Part 5, Subpart 1).This means that the company as the carrier will pay no compensation if the goods are lost or damaged unless the company intentionally loses or damages them.

We also hold Public Liability Insurance (maximum liability $2M). In case the customer intends to secure their goods during the move or transit from any damage or loss, we advise the customer to take at its own responsibility and cost the insurance policy for the movement of goodsWe encourage you to check with your insurance provider prior to moving, as some insurance will cover a household move as a standard policy inclusion. No report with regards to the damage will be accepted after we have left the premises or where you or a person with your agreement participates in the move. We are not liable for any damage occurs during transit of goods or not caused by us.

Although we perform all jobs with due care and skills, any damage to the goods during loading or unloading, you must report the damage before completion we do take all appropriate care in handling your possessions, and maintain an extremely low incidence of damage. Our staff are trained to use best industry practice and techniques to avoid injury and damage to clients’ goods.

These Terms and Conditions shall be governed by and construed in accordance with the law of New Zealand and the parties hereby submit to the exclusive jurisdiction of the Auckland courts.