EXCELLENT  
  
 Based on 62 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 DV N 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
⭐ **DO NOT RECOMMEND — Extremely disappointing experience**

I would strongly advise against using this company. What should have been a straightforward move turned into a very stressful and frustrating experience.

I specifically booked **2 movers**, but **3 people showed up**. I was then told I would have to pay extra because they had finished another job nearby and therefore had 3 people available. This was not something I had requested or agreed to.

I was also told I needed to pay an additional surcharge because my fridge was supposedly **“over 100kg.”** This was extremely questionable, as my wife and I had moved the same fridge ourselves about a year ago and it was definitely nowhere near that weight. Despite having 3 people, they struggled to move it.

The movers also appeared very inexperienced. **Two of the three could barely communicate in English**, making the whole process difficult. They repeatedly knocked furniture into the walls and walked into our **new home with dirty boots**, which was completely unacceptable.

The payment situation was particularly concerning. I had agreed over the phone to pay by **bank transfer**, but on the day I was pressured to pay cash instead. I was explicitly told that cash would be better because they wanted to **avoid tax**. I had to call their boss before they finally agreed to accept the bank transfer we had originally agreed upon.

I was then promised a receipt by email. Despite following up multiple times, it took **a full week** to receive it.

From the unexpected additional charges, questionable explanations, poor handling of our belongings, cleanliness issues and the payment experience, **almost every part of this move was frustrating**.

I would absolutely **not use this company again** and would not recommend them to anyone looking for a professional and reliable moving service.
  
 
  
 
 
 
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 Jazeba Ali 
 
 
 
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The manager was rude. It was overpriced.The boys who came for moving was good. Will not hire them again.
  
 
  
 
 
 
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 lindon blake 
 
 
 
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Great service highly recommend sorry for others who may not have had the same experience but they were awesome thank yous
  
 
  
 
 
 
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 Deliveries 
 
 
 
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Moved from house to house in Auckland. Harry was great to deal with on the phone.......Sunni and his mate (sorry forgot his name) were fast, professional and did a superb job in help me get into my new house. Much appreciated and would highly recommend.
Thank you. Tommy
  
 
  
 
 
 
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 oak toot 
 
 
 
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Booking got delayed 3 times, yes, three times. It would have been almost acceptable if they just said we can't get there until 4pm but they kept calling to say they'll be there in 2 hours from 11am. I don't know what the hell they were thinking but I had to cancel a dinner because of it.

Then they tried to ask me for the full price, I asked if they were serious and got $25 off. Yeah less than 10% off for 6 hours of wasted time being given the run around. The second star is only there because the actual movers themselves seemed like good blokes.

My life would have been easier if I hired a rental truck and did everything myself.
  
 
  
 
 
 
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 shreyansh shah 
 
 
 
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Recently hired them to move a 1 bedroom apartment into storage. Going from Eden Terrace to a storage unit in New Lynn (Auckland), about 8kms away. There are some good parts and some not so good

Fees & Rental: Great, they are reasonably priced and their one off fee is also low.

Movers: 2 guys were required and 2 did show up but one was a rookie and took ages to understand how to move items into a lift and arrange them into the truck. My partner and I ended up lifting quite a lot of the items and moving them to the truck ourselves.

Punctuality: Horrible! Booked for 11.30am, they showed up at 1.40pm citing they needed to help the previous clients a little longer. No heads up was provided and I had to call multiple times to get an ETA. When they did show up, one of them said, "don't worry, we'll deduct 1 hour of charges for the delay".
Once we got to the storage (4.50pm), I was being rushed and they started complaining that they couldn't wait any longer as they have another move at 5.30pm. At no point did we agree that we would only get their services for a set number of hours. Charged me for the full time (fair) but when asked about the delays, said "but we moved everything and stayed with you for 4 hours".

Stacking in the truck: Bad! It started off well but only 1 blanket was actually used to protect the furniture. Towards the end, lighter and some stuff was just being tossed inside without securing any of it.

Actual move: This was okay, I don't believe any items were damaged but again, moving items into the storage meant only 1 of them was actually moving stuff while the other struggled. I ended up doing quite a bit of it myself.

Overall: Meh! I probably won't use their services again.
  
 
  
 
 
 
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 FJ 
 
 
 
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5 stars for these guys in Auckland . Sonny and Gary were very professional , cared for our stuff and friendly. Very good price with no hidden costs . Very experienced . Recommend them to anyone.
  
 
  
 
 
 
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 J D 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Unfortunately, our moving experience with Malwa Limited (contracted through Urban Movers) was extremely disappointing and far below the standard we expected.
We booked our move for the 11:00 am–12:00 pm arrival window, but the team did not arrive until after 2:00 pm, disrupting our entire day's schedule. Communication was poor throughout. We were told the movers were only five minutes away, but no one updated us when they arrived, and we had to repeatedly follow up ourselves.
The biggest concern was that only one mover arrived initially. As a result, my elderly father, who has arthritis and other medical conditions, felt obligated to help move furniture just to keep things moving. No customer—especially a vulnerable family member—should ever have to assist professional movers because of inadequate staffing. The second mover didn't arrive until about an hour later.
The move itself was surprisingly inefficient. We had relatively few belongings (around one-fifth of the truck), and our new home was less than 15 minutes away, yet the entire process took over five hours. We were later told the delay was due to having to use the stairs, but this was simply untrue. The building has lifts, which were used throughout, and CCTV footage would verify this.
To make matters worse, the moving truck's battery went flat, causing another significant delay. I even had to move my own car to help jump-start the truck.
Later that afternoon, a staff member acknowledged over the phone that we would not be charged beyond our booked time and admitted the movers assigned to us were new. While we appreciate the honesty, this does not excuse the poor planning, lack of communication, equipment issues, or the unnecessary risk placed on my father.
Overall, this was a stressful and frustrating experience that lasted until nearly 7:30 pm. We expected a professional moving service but instead experienced delays, poor communication, inadequate staffing, equipment failure, and misleading explanations.
They over charged us as well for the very poor service that we received.
I hope the company takes this feedback seriously, improves staff training, and ensures future customers receive the reliable service they pay for. Based on our experience, I cannot recommend this service.
#scam #unprofessional
  
 
  
 
 
 
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 kiran Sangha 
 
 
 
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Great service moving us from Taupō to Canterbury. The staff were professional, friendly, and worked hard to make the move stress-free. Everything arrived safely and on time. Highly recommend!
  
 
  
 
 
 
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 Adyl Muedinov 
 
 
 
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Awesome help! Very professional!